Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about Harbour Roast Coffee

About Us

Harbour Roast is a Bermuda-based specialty coffee importer, passionate about bringing some of the world's top roasters to the island. We supply freshly roasted coffee to individual coffee lovers and local cafés alike, filling the gap in high-quality coffee offerings in Bermuda. We believe coffee creates community, and our mission is to provide exceptional specialty coffee at affordable prices. Whether you're a seasoned connoisseur or just starting to explore specialty coffee, we're here to help you discover your perfect brew.

We currently partner with Sey Coffee, Hex Coffee, Onyx Coffee Lab, and Intelligentsia, with more partners on the way. Each roaster was carefully selected for their commitment to quality and sustainability:

Sey Coffee (Brooklyn, NY) — Known for their meticulous approach to roasting, Sey is dedicated to delivering perfectly developed coffees that showcase each origin's natural characteristics.

Hex Coffee (Charlotte, NC) — Starting as a pop-up in 2015, Hex focuses on bright, vibrant coffees with an emphasis on building direct relationships with the growers they work with.

Onyx Coffee Lab (Rogers, AR) — An award-winning roaster and certified B Corp, named the #1 coffee shop in the world. Onyx is committed to transparency, sustainability, and pushing the boundaries of specialty coffee.

Intelligentsia (Chicago, IL) — A specialty coffee pioneer since 1995, Intelligentsia helped shape the modern craft coffee movement and is known for sourcing some of the most extraordinary coffees available.

Specialty coffee is graded 80 points or above on a 100-point scale by certified tasters, placing it in the top tier of coffee produced worldwide. Unlike commercial coffee, specialty beans are typically grown at higher elevations, carefully hand-picked, and roasted in small batches to bring out each coffee's unique flavour profile. Every bag we sell comes with full traceability — you'll know exactly where it was grown, the varietal, how it was processed, and detailed tasting notes. The result is a cleaner, more complex, and far more flavourful cup than what you'd find on a typical grocery shelf.

At the moment, Harbour Roast is an online-only business — you can browse and order all of our coffees at harbourroast.com with free delivery island-wide. We're also actively partnering with local hotels, cafés, and restaurants across Bermuda, so you may soon find our coffees at some of your favourite spots around the island. Follow us on Instagram at @harbour.roast to stay up to date on new partnerships and pop-up events.

Products & Pricing

Our coffees are typically available in 250g bags, which is the standard retail size from our roasting partners. For those looking to stock up or buy in bulk, we also offer 2lb and 5lb bags on select coffees. If you have a specific size requirement or would like to enquire about larger quantities, feel free to reach out to us at Sales@harbourroast.com and we'll be happy to help.

Freshness is something we take seriously. We receive new shipments directly from our roasting partners every two weeks and aim to keep all of our coffees within three weeks of their roast date. Our selection also rotates regularly as roasters release new seasonal lots, meaning there's always something new to try. Every product page includes the roast date so you know exactly how fresh your bag is before you buy.

Ordering & Shipping

Ordering is simple — just visit harbourroast.com, browse our current selection, choose your coffee and bag size, and add it to your cart. Checkout is quick and secure, and we offer free delivery across Bermuda. If you're a hotel, restaurant, café, or business looking to place a wholesale order, reach out to us directly at Sales@harbourroast.com and we'll put together a package tailored to your needs.

Yes! We offer free delivery island-wide across Bermuda on all orders. Simply place your order at harbourroast.com and we'll get it to your door. For international shipping enquiries, please contact us at Sales@harbourroast.com and we'll do our best to accommodate your request.

We want you to love your coffee. If there's ever an issue with your order — whether it arrived damaged, incorrect, or you're simply not satisfied — please reach out to us at Sales@harbourroast.com or call us at +1 (441) 704-6435 and we'll make it right. We handle returns and refunds on a case-by-case basis to ensure every customer has a great experience.

Wholesale & Contact

Absolutely! We work with hotels, restaurants, cafés, and offices across Bermuda to supply premium specialty coffee at wholesale pricing. We offer personalised coffee programs tailored to each partner's needs, including flexible bag sizes, regular delivery schedules, and dedicated support. Whether you're looking to upgrade your guest experience or offer something special to your customers, we'd love to chat. Get in touch at Sales@harbourroast.com to learn more.

We'd love to hear from you! You can reach us by email at Sales@harbourroast.com or by phone at +1 (441) 704-6435 for any questions about orders, wholesale enquiries, or just to say hello. You can also follow us on Instagram at @harbour.roast for the latest updates on new coffees, partnerships, and what's brewing. For orders, visit us anytime at harbourroast.com.

Still have questions?

Our team is always happy to help with anything coffee-related.

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